INternal Communications Case Studies

Driving Growth Through Strategic Employee Communications and Training

Business Challenge:
In the rapidly expanding SaaS cybersecurity space, the Company faced the challenge of keeping its customer-facing teams well-trained and informed on highly technical products. As the Company grew quickly, adding new hires weekly, it needed a structured communication and training solution to ensure consistent, high-level performance. Retaining talent and aligning the entire sales team around effective, knowledge-based strategies was essential for achieving aggressive growth targets.

Solution and Execution:
We led the development of a strategic, multi-level training and communication platform tailored to the needs of the Company’s expanding workforce. Key components included:

• Employee Training Intranet: A robust internal site was created to host training resources, updated product knowledge, and advanced sales techniques. This included detailed sales battle cards for competitive advantage, helping teams confidently address competitor offerings.

• On-Demand Sales Collateral: A centralized repository of sales support tools, including feature-by-feature competitive comparison collateral, ensured the sales team had quick access to critical information during client engagements.

• Flexible Presentation Toolkit: To maintain consistency across pitches and accommodate diverse industries, we developed customizable PowerPoint slides, interactive demos, and a flexible slide library, all supported by scripts and industry-specific messaging.

Results and Impact:
This targeted approach to employee communications and training had a transformative impact on company performance and employee engagement:

• Sales and Performance Growth: By providing employees with top-tier tools and knowledge, the sales and technical account teams consistently exceeded targets, quarter after quarter.

• Rapid Business Expansion: The Company's revenue grew from $14 million to $70 million in three years, employee count surged from 44 to 220, and the client base doubled to 450.

• Retention and Acquisition: Enhanced employee engagement and retention fueled the Company's success, ultimately leading to a $370 million acquisition by Akamai.

This case highlights our expertise in strategic internal communications, effective employee engagement, and building scalable training infrastructures to drive company-wide alignment, growth, and profitability. The result: a high-performance culture where employees feel empowered to succeed, driving both company and career growth.

Empowering Employees to Drive Growth Through Strategic Communications and Training

Business Challenge:
As the Company prepared to launch a new technology platform and suite of products in the competitive healthcare IT space, it faced an urgent need to equip employees with in-depth knowledge and confidence in the offerings. A streamlined, engaging communications strategy was essential to ensure all teams were prepared to effectively support, market, and sell the new solutions.

Solution and Execution:
Leveraging our expertise in strategic employee communications, we developed an integrated program to align the Company’s workforce and drive engagement. Key elements included:

• Centralized Training Hub: A new Intranet site was launched, housing essential resources such as marketing and sales support tools, comprehensive product training materials, interactive demos, and pre-recorded webinars. This hub became a go-to resource for employees to quickly access up-to-date information.

• Multi-Channel Communications: Weekly e-newsletters, videos, podcasts, and blog posts promoted continuous learning and highlighted key features and benefits of the new products. These communications were designed to sustain momentum, build knowledge, and encourage ongoing engagement.

• Pre-Launch Engagement Campaigns: To build excitement and anticipation, we implemented teaser emails, visually impactful posters, and “Did You Know” Fast Facts, sharing bite-sized insights about the upcoming products. Training sessions complemented these initiatives, giving employees hands-on experience and boosting readiness.

Results and Impact:
The strategic employee communications and training program achieved powerful outcomes that fueled Company growth and engagement:

• Increased Employee Confidence and Product Knowledge: By centralizing training and using a mix of dynamic content, employees felt more informed and empowered to support the new platform.

• Enhanced Engagement and Retention: The multi-channel approach sustained interest and strengthened employees' connection to the Company’s mission, contributing to higher retention and morale.

• Accelerated Market Impact: Equipped with in-depth knowledge and training, sales and customer-facing teams were able to deliver strong early sales, accelerating the platform's success and driving profitability.

This case showcases our skill in building effective employee communication strategies that drive alignment, engagement, and growth. By preparing employees to become brand ambassadors and product experts, we fostered a high-performance culture where each individual contributed to the Company’s broader goals and long-term success.

Transforming Global Employee Communications to Drive Engagement and Growth

Business Challenge:
With a workforce of over 75,000 employees dispersed across more than 30 countries and working in diverse environments—from home offices to regional HQs and client sites—the Company faced a significant challenge in delivering consistent, timely information about new products and services. It needed an efficient, scalable way to keep employees informed, aligned, and engaged with the Company’s evolving offerings.

Solution and Execution:
Drawing on our expertise in global employee communications, we developed a strategic, multi-channel approach that leveraged digital platforms to reach and engage employees wherever they were based. Key initiatives included:

• Multi-Channel Campaigns: A series of internal launches were designed to educate and energize employees about new products and services. This included a combination of e-newsletters, HTML mailers, posters, and interactive webcasts, ensuring information reached employees through multiple touchpoints.

• Interactive and Engaging Content: We used a variety of dynamic formats—such as videos, blogs, and live webcasts—to make the content engaging and accessible. These formats allowed employees to interact with information, ask questions, and get real-time insights from product experts.

• Localized and Scalable Communications: Campaigns were adapted for regional audiences, ensuring relevance and resonance across diverse markets. This helped maximize engagement while keeping communication efforts cost-effective and impactful.

Results and Impact:
The strategic communications approach delivered measurable benefits that empowered employees and supported the Company’s growth:

• Increased Employee Engagement and Product Knowledge: By using engaging content and multiple channels, employees felt informed, empowered, and prepared to support new offerings, regardless of location.

• Enhanced Brand Alignment and Cohesion: The communication program fostered a sense of unity and shared purpose among globally dispersed teams, boosting morale and reinforcing the Company’s brand and mission.

• Accelerated Market Readiness: With employees fully informed and equipped to discuss new products, the Company was able to accelerate its go-to-market efforts and drive profitability faster.

This case highlights our ability to design and execute global employee communication strategies that fuel engagement, knowledge, and alignment. By implementing a cohesive, digitally-driven program, we empowered employees to become champions of the Company’s offerings, driving growth, enhancing retention, and ultimately contributing to the Company’s long-term success.